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21.8.2025 | LCloud
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Amazon Connect

Amazon Connect is a cloud-based AWS contact center service that enables creating and managing customer support systems with self-service configuration. It delivers dynamic, personalized, and natural customer interactions at any scale, supporting voice and chat.

It allows easy design of conversation flows, integration with other AWS services, call recording, and contact data analysis. With pay-as-you-go pricing, it eliminates costly infrastructure investments and enables flexible scaling to changing business needs.

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